Frequently Asked Questions
Everything you need to know about OREI electronics, shipping, and technical support.
What kind of warranty comes with OREI products?
All OREI products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship. We also offer extended warranty options on select high-end audio and video equipment.
Do OREI HDMI splitters and extenders support 4K resolution?
Yes, most of our latest HDMI solutions support 4K at 60Hz, HDR, and HDCP 2.2. Please check the specific product specifications page to ensure compatibility with your playback device and display.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited 2-day and overnight shipping options at checkout for urgent technical requirements.
What is your return policy for electronics?
We offer a 30-day return policy for all items in their original packaging. If you experience technical difficulties, our support team is available to help troubleshoot before you initiate a return.
Do you provide technical support for installation?
Absolutely. OREI provides lifetime technical support for all our products. You can reach our expert technicians via email or phone for assistance with complex AV setups or troubleshooting.
Are OREI power adapters and travel plugs grounded?
We offer both grounded and ungrounded options. Our universal travel adapters are designed to meet international safety standards, ensuring your sensitive electronics are protected while traveling abroad.